HR vs. AI: Can Technology Ever Replace the Human Touch?

Artificial intelligence has now become the new normal. It has a deep influence in various paradigms, and even human resources are not devoid of the same. The question now remains whether one can replace human touch with artificial intelligence completely and if so, what does the future look like? 

For those companies who want to improve their human resource functioning and at the same time automate the complete process, artificial intelligence could be a good option. However, before you end up making a decision, the best thing that you can do is put up a comparative analysis. 

The Evolution of Human Resources and Amalgamation with Artificial Intelligence 

There are no doubts about the fact that human resources as a domain has always been highly dependent on human touch and concern. In fact, the word itself has got the word “human” in it. The field will primarily involve major areas like recruitment, employee engagement, performance management, and workplace culture. Traditionally, it is the major work of any HR professional to handle all conflict and employee-related facets of a company. 

You might think in this case that when you hire a virtual HR team, it can help you with complete automation of all the tasks. With the rise of AI, businesses are increasingly relying on automation. This could be about major tasks like candidate screening, payroll processing, and data analytics.

A very concurrent and effective factor in HR in the digital world is none other than an office based virtual assistant. How can this be put to use? They can be easily trusted with errands like handling scheduling, HR documentation, and onboarding processes. There are also major uses of AI-driven software as well that can help with HR-related errands. These could be about screening resumes, assessing the candidate profile and even conducting the basic first few rounds of interviews. Virtual assistance is highly effective and the best thing is that it can perform routine activities with efficiency. 

Importance of Artificial Intelligence in the Domain of Human Resources 

Before you invest in the domain of artificial intelligence in human resources with options like efficient virtual PA, it is important to analyze the efficiency it offers. Some of the major strength areas of importance for artificial intelligence are:

• Recruitment Efficiency 

One of the most important reasons why artificial intelligence is highly effective is because of the recruitment efficiency it offers. It is capable of analyzing particular areas of expertise and whether the resume matches the kind of job profile required. Based on the same, they can shortlist the best candidates. 

• Data-Driven Decision Making

In comparison with human touch, artificial intelligence can be highly detailed and data-oriented. It can analyze the statistics that are the most appropriate and then provide insights about promotions, salary adjustments and even planning for the workforce. 

• Round-the-Clock Assistance 

When you hire human beings for human resource profiles, it is important to make sure that you offer them the right work-life balance. This means that employees need balanced working hours and week-offs. However, artificial intelligence can work round the clock for maximum efficiency. 

How Irreplaceable is Human Touch In the Domain of HR

Now that we know what one means by artificial intelligence and the impact of the same in the field of human resources, it is important to weigh in the human factor too. Some of the reasons why human touch is so important in the field of HR are:

• Employee Relation

An AI bot or application can never really replicate how a human being can react and respond to employees. They will be able to understand what are the areas that the employee is going through and how it is affecting their overall performance and well-being. 

• Cultural Understanding 

The efficiency of an employee usually depends on a lot of factors. Weighing in all these factors and then making a decision is not possible for most artificial intelligence bots. Human beings can understand this cultural connotation which can further help them. They can also analyze how human interaction works along with team dynamics and company values. 

• Complex Decision Making 

When there are areas that need to weigh in human elements for decision-making, it is important to depend on human beings only. AI operates based on algorithms and historical data. However, the basic disadvantage of AI is that it completely lacks intuition when making people-related decisions. It often cannot be very proactive in resolving ethical dilemmas or assessing workplace morale.

Striking the Right Balance Between Human Touch and Artificial Intelligence

As human beings, one of the most common mistakes that we end up making is taking up too many extremist decisions and siding with only one domain. However, it is always important to make sure that you can strike the right balance between both human resources in reality and artificial intelligence.

You can always hire a virtual HR team, but at the same time, it is important to make sure that you have a human-based team as well. This will help you to maintain the human touch and at the same time, you can use AI to improve the efficiency of your human-based team. 

For those tasks which are automated and repetitive, then artificial intelligence is the right option. At the same time, businesses that hire a virtual HR team can integrate AI for analytics. The AI-based system can help you with automation while relying on human expertise for strategic decision-making.

Conclusion

Both artificial intelligence and human resources as a domain are extremely important and the right balance between the two can help you achieve wonders in efficiency. If you want assistance with the same and rebuild your human resource team, choose none other than VPA London. With years of experience and extremely high efficiency, you get to have an amazing human resource team. You will be able to also get a connection with the top talents and make complete use of data for maximum efficiency. The prices are also quite affordable which makes this the perfect option to invest in.